Frequently Asked Questions (FAQS)
Welcome to YOLO Jackets UK. Below are answers to some of the frequently asked questions we receive. If you do not see what you are looking for, please reach out to our support team.
1. General Questions
You can place an order directly through our website. Simply choose your jacket, select a size, click “Add to Cart,” and proceed to checkout. Follow the steps to enter your shipping and payment information.
Our jackets are inspired by popular characters, celebrities, and events. These are fan-inspired replicas of fashion pieces only, not official or licensed products.
2. Orders & Payments
You can place an order directly through our website. Simply choose your jacket, select a size, click “Add to Cart,” and proceed to checkout. Follow the steps to enter your shipping and payment information.
We accept the following payment methods:
- Visa, MasterCard, PayPal, Debit/Credit Cards, Other secure payment methods (shown at checkout)
Yes! You will receive a confirmation email with your order number and details immediately after a successful checkout.
3. Shipping & Delivery
Yes, we offer free shipping worldwide, so you can order from any part of the world without worrying about shipping costs.
On average, it takes 5–8 business days for the UK. For International orders, it takes at least 7–12 business days. Plus, we will also provide you with tracking details via email once your order ships.
Yes. Once your order has been dispatched, we will email out a tracking link that can be used anytime to check on the delivery progress.
4. Sizing & Customization
We have detailed size charts posted on each product page. Measure your chest, shoulders & sleeve length and check our chart to determine your best fit.
Yes, we do offer custom sizes for many jackets. Contact our support team before your order and supply your measurements.
5. Returns & Exchanges
We accept returns (unused and undamaged) within 30 days of delivery. Items must not have broken the original seal, or must not have been worn, so that means they must be in their original condition, with tags and all.
Email our support team with your order number and request stating why you would like to return the item. We will help you through the process.
The customer is responsible for return shipping unless the item was damaged/has a defect on arrival.
6. Product Details
Yes! The material for each jacket is listed in the product description, and we have both real leather and high-end faux leather, depending on the style.
Yes, all of our jackets have a soft inner lining for comfort and warmth. Some jackets have quilted or viscose linings.
In certain cases, yes! We can substitute the color, material, or features depending on availability; just send us the request prior to placing your order.
7. Contact & Support
You can contact us through:
Email: contact@yolojackets.co.uk
Phone Number: 447456397988 or +1 307 226 1732
We respond to emails and messages Monday to Saturday, 9:00 AM – 6:00 PM (UK time) and aim to reply within 24 hours of your message.
8. Account & Privacy
No. You can check out as a guest; however, if you create an account, it allows you to track your orders and save your delivery addresses for your future shopping trip!
Yes. All our payment methods are through secure payment gateways, and we also use secure servers and encryption to protect your information.
Customer Support
- Support: Available 24/7
- Phone: +1 307 226 1732
- Email: contact@yolojackets.co.uk